Complaints procedure (Education)

If you wish to make a complaint about your child’s education, a process is in place to help to address your concerns.

In most cases, concerns can be resolved at an early stage. On rare occasions, a difficulty may not be resolved and you need to know how to take matters further. In the first instance, you should raise the problem directly with the school. This is called a Stage One complaint. The Head of the establishment will give you a response within 5 days.

If you are not satisfied with the response, you should contact the Chief Education Officer, Schools, Learning and Education, preferably in writing, setting out the complaint. The Chief Education Officer, Schools, Learning and Education will appoint a senior officer to formally investigate your complaint. More information is available in our Communicating with Parents and Making a Complaint leaflets.